Action on Changes Reported by a Source Other than the Household 430-05-67-40

(Revised 10/01/18 ML3532)

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Any change reported from a source other than the household must be acted on by sending the F419 - Request For Information. The household must be allowed 10 days from the mailing date of F419 to respond and to clarify its circumstances either by telephone or by correspondence.

 

If the household provides the requested information within 10 days, the worker has 10 days to act on the information.

 

If the household fails to respond or refuses to provide the requested information within 10 days, the worker must send the F401 – Failure to Provide Information.

 

If it is prior to advance notice deadline the worker must send the F401 and the case will close at the end of the month.

 

If it is after advance notice deadline the worker must not send the F401 until the first of the next month.

 

If the household provides the requested information anytime during the advance notice period, the information must be acted on within 10 days and the household notified of the outcome of the now verified change.

 

Exceptions:

Medical expenses that are reported from a source other than the household during the review period must not be acted on if the worker must contact the household for verification.

Example:

A niece, who is not the household’s authorized representative calls to report that her aunt who is on SNAP is paying $60 a month for prescriptions. The worker is prohibited from contacting the aunt.

The worker must act on changes in medical expenses that are known to the agency if those changes do not require contact with the household.

 

Examples:

In a combination SNAP/Medicaid case if the entire Client Share is allowed as a medical expense deduction and the Client Share changes, change must be acted on.

The annual increase in Medicare premiums.

 

Exception:

In combination SNAP/Medicaid cases when processing the cost of living adjustment changes in December of each year, if the Client Share is being averaged in the SNAP budget, do not change the amount allowed as a medical expense deduction. At the next review, the Client Share must be recalculated.